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.elementor-element.elementor-element-a193fa9{--width:66.6666%;}}</style>{"id":321,"date":"2025-07-15T11:19:01","date_gmt":"2025-07-15T09:19:01","guid":{"rendered":"https:\/\/www.trustcheckweb.com\/?page_id=321"},"modified":"2026-09-14T15:41:58","modified_gmt":"2026-09-14T13:41:58","slug":"appels-et-plaintes","status":"publish","type":"page","link":"https:\/\/www.trustcheckweb.com\/en\/informations\/appels-et-plaintes\/","title":{"rendered":"Appeals and Complaints"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"321\" class=\"elementor elementor-321\">\n\t\t\t\t<div class=\"elementor-element elementor-element-3483f4d animated-slow e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"3483f4d\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-516627b elementor-widget elementor-widget-heading\" data-id=\"516627b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h1 class=\"elementor-heading-title elementor-size-default\">Appeals and complaints<\/h1>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-b243f39 elementor-widget elementor-widget-text-editor\" data-id=\"b243f39\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p class=\"p1\">Our quality system ensures an efficient, traceable and transparent handling of your calls and complaints.<\/p><ul><li class=\"p1\" style=\"text-align: left;\">An <b>appeals <\/b>is a dissatisfaction by a Trust Check&#8217;s customer to a decision taken by Trust Check.<\/li><li style=\"text-align: left;\">A\u00a0<strong>complaint<\/strong>\u00a0is a dissatisfaction expressed by a third party with the Trust Check service, use of trademarks or references, or any other dissatisfaction that requires a response.<\/li><\/ul><p class=\"p1\">To register an appeals or a complaint, please use the button below or send an email to <a class=\"no-select\" href=\"mailto:complaints@trustcheckweb.com\">complaints@trustcheckweb.com<\/a><\/p><p class=\"p1\">\u00a0<\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1b5c6a1 elementor-align-right elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"1b5c6a1\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"https:\/\/whatawork.be\/dolibarr\/public\/ticket\/index.php?entity=1\" target=\"_blank\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Click here<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-0b3d3f8 elementor-widget elementor-widget-text-editor\" data-id=\"0b3d3f8\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>The procedure (RP7) describing the details of the appeals and complaints process is available <a href=\"https:\/\/www.trustcheckweb.com\/wp-content\/uploads\/2025\/10\/PR7-v1-Handling-appeals-and-complaints.pdf\">here<\/a>.<\/strong><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-20c2022 animated-slow e-flex e-con-boxed elementor-invisible e-con e-parent\" data-id=\"20c2022\" data-element_type=\"container\" data-e-type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;,&quot;animation&quot;:&quot;fadeIn&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-4ef8fb8 e-con-full e-flex e-con e-child\" data-id=\"4ef8fb8\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a06c8f9 elementor-widget elementor-widget-heading\" data-id=\"a06c8f9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Need help ?\n<br>Contact us<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a193fa9 e-con-full e-flex e-con e-child\" data-id=\"a193fa9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-82a8c70 elementor-align-right elementor-mobile-align-center elementor-widget elementor-widget-button\" data-id=\"82a8c70\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"button.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<div class=\"elementor-button-wrapper\">\n\t\t\t\t\t<a class=\"elementor-button elementor-button-link elementor-size-sm\" href=\"\/contact\">\n\t\t\t\t\t\t<span class=\"elementor-button-content-wrapper\">\n\t\t\t\t\t\t\t\t\t<span class=\"elementor-button-text\">Contact us<\/span>\n\t\t\t\t\t<\/span>\n\t\t\t\t\t<\/a>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Notre syst\u00e8me qualit\u00e9, vous assure un traitement efficace, trac\u00e9 et transparent de vos appels et 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